In 2016, the Royal Berkshire Hospital Maternity department commissioned a series of nine workshops.
At that time the Unit had undergone a number of changes in staff, from all areas of the multidisciplinary team, and we had also been made aware of issues around communication and team working that needed to be addressed.
Anneliese and I worked closely on the background and requirements for these sessions so that our training needs and development opportunities were explored and accounted for. Anneliese also prepared a Resource Handbook which included practical suggestions and strategies for participants by way of follow-up with their teams. We were successful in obtaining funding for these study days from the NHS Improvement Safety fund. As the programme advanced it became clear that a follow-up ‘Ambassador’ programme would be helpful in order to plan how the ideas emerging from the sessions could be taken forward and embedded in departmental practice. Anneliese also developed and delivered this additional follow-up programme and was flexible in re-scheduling the dates to accommodate it. The feedback from all the sessions was consistently very positive, both in terms of content and delivery, and colleagues found them enjoyable and energising. Anneliese also collated and fed back to us some very constructive comments which we were then able to use to improve aspects of service, culture and behaviours seen in the workplace. I attended the first session and also the first follow-up session. The change in energy and positivity of the group was tangible between the two sessions and it became clear how much had been achieved during those 8 months. The group took on an “ambassadors” role and set up a group to continue the good work further, including building on work put together for a ‘team contract’. We are now part of the NHSI safety collaborative for 2018, and we are running QI projects throughout the department to continue our work continuous improvement focussing on aspects of safety and team culture. I would highly recommend Anneliese Guerin Le Tendre as a coach and team facilitator. Her courses were professionally delivered, fulfilled our specification and met our training needs. She is delightful to work with and I always felt listened to and a partner in the course’s development. I have personally learned more about my team, how the culture of the organization can develop and how to empower teams to do great work. I hope to continue this work within the department. Thank you Anneliese.