TESTIMONIALS

Programmes for Personal Tutors – University of Buckingham Medical School

Over the last five years I have been a member of the Programme Executive to establish an Undergraduate programme in the new Medical School, gaining GMC approval for leading the construction, establishment and development of the two GMC domains of Learner and Educator support.

To do this I needed the commitment of health care professionals, university lecturers as well as lay members of the public for committee memberships and coursework facilitation. Engaging and co-ordinating the many multi-disciplinary teams towards a successful and ongoing development has been a very important and rewarding aspect, and it has been so principally because of the vital contributions of Anneliese.

As Staff Support lead for a new Medical School I have seen first-hand the great help that Anneliese has afforded our teaching staff in developing situated group learning skills and the feedback from the staff has been overwhelmingly positive. Her programmes are interactive and informative, combining new ideas, frameworks and strategies in a well-structured but informal delivery. Delegates appreciate her breadth of knowledge, the pace and range of activities and Anneliese’s lively and engaging delivery.

With the embedding of the Medical School over the last four years, the Personal Tutor programme has evolved and Anneliese has been proactive in responding to our changing CPD objectives. Going forward I will most certainly be continuing to work with Anneliese as we enter the next phase of our development as a Medical School and I would heartily recommend Anneliese to anyone wanting to develop a CPD programme for their staff.

Dr Claire Stocker, PhD
Senior Lecturer and Student Support Lead University of Buckingham Medical School, Buckingham

Student Programmes, MB ChB Course, University of Buckingham Medical School

As Lead for Student Support for a new Medical School I had to consider what level of support the students would need in order to adapt to a situated learning environment where group co-operation would be a key factor in their educational achievements. I also needed to consider the context – a medical school which is expanding year on year, with a diverse student body including Undergraduates and Post-Graduates, aged between 18-30, UK and international students.

The School had previously contracted Anneliese for several workshops for educators, focussed on embracing diversity and facilitating student learning. These had been very well received and appreciated by all involved, notwithstanding the varied backgrounds and experience of the educators. The School therefore decided to contract Anneliese to develop and deliver a number of student programmes, starting with a team-building workshop during Induction week, with follow-up programmes – Effective Teams: creating cultures that workand Managing Conflict. Later on in the course, by way of preparation for work placements in hospital, Anneliese runs a workshop on Culture and Communications in a Professional Context. For each programme Anneliese provides an accompanying Resource Handbook. Personal Tutors are also given additional support materials for each workshop as appropriate – for use in follow-up one-to-one or group tutorial sessions.

Again, all the programmes have been well-received and feedback from students is extremely positive regarding both the interactive style, the content of the programmes, and their effectiveness in preparing the students for the requirements of the university programme. From my own perspective as Student Support Lead I have first-hand experience of supporting students that struggle to adapt to the situated learning environment. It is thanks to Anneliese’s ability to successfully engage with the students and make them aware of the issues involved in collaborative learning that this number is lower that I would otherwise anticipate – an opinion shared by the educators, tutors and facilitators.

From the beginning we have worked as a collaborative partnership, reviewing and adapting as the student numbers have grown and the needs evolved. I would heartily recommend Anneliese and her services to other Medical Faculties seeking to offer similar support to students as they establish their own professional identity.

Dr Claire Stocker, PhD
Senior Lecturer and Student Support Lead University of Buckingham Medical School, Buckingham

‘Our Team at its Best’ – a facilitated programme for all staff, the Maternity Unit, Royal Berkshire Trust, Reading

In 2016, the Royal Berkshire Hospital Maternity department commissioned a series of nine workshops, delivered over the course of 2017-18, which we created and developed with Anneliese (Dialogue Links). We titled them, “Our Team at its Best” and it focused on improved team working, positive thinking and culture change.
At that time the Unit had undergone a number of changes in staff, from all areas of the multidisciplinary team, and we had also been made aware of issues around communication and team working that needed to be addressed.

I had worked with Anneliese on several of her courses through HETV and had personally recommended her for this work. Anneliese and I worked closely on the background and requirements for these sessions so that our training needs and development opportunities were explored and accounted for. Anneliese also prepared a Resource Handbook which included practical suggestions and strategies for participants by way of follow-up with their teams.

We were successful in obtaining funding for these study days from the NHS Improvement Safety fund. As the programme advanced it became clear that a follow-up ‘Ambassador’ programme would be helpful in order to plan how the ideas emerging from the sessions could be taken forward and embedded in departmental practice. Anneliese also developed and delivered this additional follow-up programme and was flexible in re-scheduling the dates to accommodate it.

The feedback from all the sessions was consistently very positive, both in terms of content and delivery, and colleagues found them enjoyable and energising. Anneliese also collated and fed back to us some very constructive comments which we were then able to use to improve aspects of service, culture and behaviours seen in the workplace.
I attended the first session and also the first follow-up session. The change in energy and positivity of the group was tangible between the two sessions and it became clear how much had been achieved during those 8 months. The group took on an “ambassadors” role and set up a group to continue the good work further, including building on work put together for a ‘team contract’. We are now part of the NHSI safety collaborative for 2018, and we are running QI projects throughout the department to continue our work continuous improvement focussing on aspects of safety and team culture.

I would highly recommend Anneliese Guerin Le Tendre as a coach and team facilitator. Her courses were professionally delivered, fulfilled our specification and met our training needs. She is delightful to work with and I always felt listened to and a partner in the course’s development.

I have personally learned more about my team, how the culture of the organization can develop and how to empower teams to do great work. I hope to continue this work within the department.

Thank you Anneliese.

Dr Jill Ablett FRCOG
Clinical Lead for Obstetrics, Maternity Unit Royal Berkshire Hospital, Reading

‘Culture and Communication in the Red Phone Zone’ – a workshop for International Medical Graduates working in Emergency Medicine

When I decided to commission this workshop I was concerned about getting ‘buy-in’ from the trainees. I knew that a workshop run by Anneliese would be good! However, I was not sure that she would be able to hit the spot for all of them, but she did! They gained insights and understandings that will help them integrate further into the department and feel more at home both in and outside work.
The feedback from this workshop has been overwhelmingly positive – and reading their comments and hearing their feedback has opened my eyes to the massive culture shift they have to deal with when taking up their first hospital post in the UK.
This workshop met all my expectations. The participants all clearly gained so much practical help and insight from the day. The open, interactive and engaging way the day was run gave them a safe and accepting environment. They were able to share their experiences, talk about the challenges of working in a foreign culture, and learn from and support each other.

The expertise of Anneliese’s facilitation as well as her impressive knowledge and experience of the subject matter were hugely appreciated by the group.

I would wholeheartedly recommend this training workshop – and Anneliese – to my colleagues for their teams. I believe this should be part of the induction process for IMGs in all trusts, both from a risk-management perspective, and as a vital support for the individual international doctor arriving in the UK for the first time.

Thank you Anneliese – I’m so glad we did this for our trainees, and they are so glad they came!

Dr Lois Brand
Consultant in Emergency Medicine OUH, 
Medical Careers Advisor to the Career Development Unit, Oxford Deanery Honorary Senior Clinical Lecturer, Oxford University

‘Embedding the Values of the NHS’ – a workshop for coaches in the Thames Valley and Wessex Leadership Academy

I commissioned Anneliese to facilitate this workshop following my attendance at her workshop on diversity – ‘Valuing the Difference’.

I have found working with Anneliese a pleasure; she is professional, enthusiastic and flexible. The workshop was very well researched, designed and evaluated and I was delighted by the way Anneliese made all participants feel welcome, relaxed and engaged.

I would happily commission her to provide training and development in the future.

Maggie Woods
Lead Consultant, Leadership Development, Thames Valley and Wessex Leadership Academy Associate GP Dean, Health Education Thames Valley

‘Valuing the Difference in the Multicultural NHS’ – a workshop for Educational Supervisors, Training Programme Directors, Clinical Supervisors

I originally commissioned this workshop in order to help Educational Supervisors, Training Programme Directors, Clinical Supervisors and other colleagues who work with IMG doctors to understand the challenges they face when coming to work in the UK.
Anneliese specifically tailored this workshop to the needs of her audience, drawing on literature that was profession specific as well as from a broad field of references and her vast experience. My aim was to open a window onto the topic and get people thinking and talking to each other about these issues.
Delegates cited increased awareness of subtle but important gaps in their knowledge of how cultural differences shape attitudes / expectations of learning. Others commented how easy it can be to ‘discount’ apparently small differences which can have potentially a huge negative impact in the long term.
I would recommend this workshop and Anneliese to your colleagues for their teams – in fact we have since asked Anneliese to deliver two further programmes – ‘Changing Culture in the Modern NHS and ‘Difficult Conversations’ to multi-professional groups. These are very well received and have waiting lists.

Dr Jane Siddall FRCOG
Associate Dean, Educator & Faculty Development, HE Thames Valley