Taking The Lead – Programme Structure

Part (i) Communicating with Confidence, Assertiveness and Personal Authority

Whether you have formal leadership responsibility or not, you will have a professional relationship network to manage – with junior colleagues, peers, and more senior managers and clinicians in your own team and in your Trust. This interactive programme invites you to think about how you would like to establish your own voice – as leader in your personal and professional life.  Communication is the single most important element in any relationship, and being able to express what is important to you clearly and confidently, and respond to the needs of others without coming across as tough or unfeeling, is key to effective interpersonal relationships. We’ll be looking at some typical situations requiring assertiveness and practising skills for communication that is both honest and compassionate. We’ll dispel some of the myths about assertiveness and look at how you can hone your communication skills so that you can communicate effectively with personal authority and impact – and be true to the person who needs you most: yourself.

This programme includes –


  • Managing your relationship network
  • Building and maintaining trust
  • Triggers and hot-buttons – enhancing your EQ
  • Communication ‘noise’ – derailers and blockers
  • Key principles and strategies for assertive communication
  • Reading non-verbal communication cues
  • Fulfilling your personal and professional potential
  • Creating personal impact and remaining authentic
Part (ii) Challenging Situations & Difficult Conversations

After years of intense effort and commitment to acquire the expertise you need in your field, it can come as a surprise to find that the knowledge you have acquired is now only one aspect of your professional role.  While you are used to managing difficult conversations with patients, difficult interactions with colleagues may feel more challenging; they can trigger a range of emotions, and occupy thoughts and feelings for several days, damaging energy levels and undermining the sense of well-being and enjoyment at work. Managing these kinds of conversations effectively rarely happens by chance! We need to be conscious and intentional about how we create and maintain the kind of relationships that are beneficial to us personally and to the work of the team. This interactive programme looks at some common causes of workplace conflict and offers frameworks for structuring potentially difficult conversations, focusing on careful preparation and early intervention as an efficient – and ultimately time-saving – way of diffusing tension, accessing new solutions to previously intractable problems and building good relationships across your professional network.

This programme includes –

  • Meeting needs, tackling assumptions
  • Mind-set, context and perspective
  • Paying attention to language
  • Listening as well as talking
  • Preparing for a difficult conversation
  • Honest and compassionate communication
  • Managing the follow-up
  • Relaunching relationships that go awry
Part (iii) Leading Teams

Good teamwork doesn’t happen by chance. Team members need to be conscious and intentional about how they create and maintain the kind of interactions that are beneficial for the team and support success. This interactive workshop invites you to think about how your team works and the individual perspectives and roles of the members of that team – including you! We’ll then focus on how this insider knowledge can make teams more effective and create positive, adaptable, and resilient team cultures. Whether you have a post of leadership responsibility or not, you will again be developing your leadership skills and embracing your role as a hub of influence in your team. 

This programme includes –

  • Leaders and teams
  • Teams as relationship systems
  • Observing the ‘inner’ and ‘outer’ roles of team members
  • Acknowledging personal styles, drivers, and motivators
  • Making the most of diversity and inclusion
  • Team communication
  • 1-2-1 and team contracting
  • Your voice in the team
Part (iv) Time Management Inside-Out

What are your time management foibles? How might you be getting in your own way when it comes to doing what you want to do and being how you want to be, in your professional and your personal life?  In this interactive programme we’ll be looking at time management from the inside-out. You’ll come away with ideas and practical tools to enhance your effectiveness as a leader at work, and in your own life.

This programme includes –

  • Personality preferences and cultural perspectives on time
  • Top time wasters and how to deal with them
  • Strategic vs operational perspectives on time management – personal and professional
  • TM toolkit: assertiveness, delegation, communication
  • Planning and prioritising
  • Motivation and visualisation
  • Developing productive habits
  • Time management as energy management
  • TM for well-being and resilience